Privacy Policy

1. Who We Are

Data Controller: The Knock Through Guys

Registered Office: Bristol, United Kingdom

Contact Email: office@theknockthroughguys.co.uk

For the purposes of data protection law, The Knock Through Guys is the data controller responsible for your personal data.

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2. What Personal Data We Collect

We may collect and process the following personal data when you use our website or contact us:

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Information you Provide Directly:
 

• Name

• Email address

• Telephone number

• Address or postcode

• Project details or enquiry message

• Files you upload (such as drawings, photographs, or documents)

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This information is typically collected via our website contact form, or when you contact us directly by email or telephone.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

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• To respond to enquiries and provide information about our services

• To assess proposed works and prepare quotations

• To communicate with you regarding your project

• To coordinate works with third parties where required (e.g. engineers or building control)

• To administer and manage our business operations

• To improve our website and services

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We do not send marketing emails or newsletters.

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4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Legitimate Interests – to respond to enquiries, assess projects, and deliver our services

• Contractual Necessity – where processing is required to enter into or perform a contract

• Legal Obligation – where required to comply with applicable laws or regulations

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5. Sharing Your Data

We may share your personal data with trusted third parties only where necessary to deliver works or comply with regulations. This may include:

• Structural engineers

• Building control bodies

• Professional advisors or consultants

• IT and website service providers

We only share the minimum information required and ensure appropriate safeguards are in place.

We do not sell or trade your personal data.

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6. Data Storage and International Transfers

Your data is stored securely using cloud-based systems, including:

• Website hosting via Wix

• Email and document storage via Microsoft Outlook and SharePoint

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Some of these systems may store data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK GDPR–approved international transfer mechanisms and contractual protections to ensure your data remains protected.

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7. Data Retention

We retain personal data only for as long as necessary to:

• Respond to enquiries

• Deliver services

• Meet legal, regulatory, or accounting requirements

When data is no longer required, it is securely deleted or anonymised.

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8. Cookies and Analytics

Our website uses cookies and similar technologies to improve performance and understand how visitors use the site.

We currently use:

• Google Analytics (GA4)

• Google Search Console

• Google Ads conversion tracking

• Facebook / Meta Pixel

These tools collect anonymised information such as:

• Pages visited

• Time spent on the site

• Device and browser type

At present, we do not display a cookie consent banner. We recommend implementing one to allow users to manage cookie preferences.

You can control cookies through your browser settings at any time.

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where appropriate

• Object to or restrict processing in certain circumstances

• Request data portability

• Withdraw consent (where consent is the lawful basis)

 

To exercise any of these rights, please contact us at:
office@theknockthroughguys.co.uk

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10. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

Access to personal data is limited to those who need it for legitimate business purposes.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies separately.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any updates will be published on this page with a revised “last updated” date.

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13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Knock Through Guys
Email: office@theknockthroughguys.co.uk
Location: Bristol, United Kingdom​​​​